Participants in a survey conducted by Journalist, Mciniseli Kunene from the PR Watchdog, prefer using Eswatini Mobile over MTN Eswatini when it comes to accessing the Internet.
The survey that was conducted on 25 November, 2024 revealed that despite being introduced in 2017,Eswatini Mobile is now the ‘people’s darling’ due to their affordable and competitive plans that suit a variety of budgets.
“I only use MTN for Mobile Money. Konkhe lokunye kuka Swazi Mobile. Nguye lo accomodate imadlana yami,” said one of the participants.
Eswatini Mobile proved to be popular as 72.7 % of the participants sided with the company while 27.3% prefer using MTN Eswatini.
“I use MTN.I don’t have a Swazi Mobile Sim Card. The quality of their calls is poor,” said another participant who revealed why he is sticking with the ‘Team Yellow’.
MTN ESWATINI HAS STRONG SIGNAL STRENGTH
Despite not being the most used telecommunications company by participants, MTN Eswatini was hailed for offering strong signal strength in urban, suburban and rural areas. About 98% of the participants agreed that MTN Eswatini has Low Downtime: minimum interruptions in service and has a superior Internet speed when compared to their competitors.
“Team MTN for data and Swazi Mobile for voice calls.Ngendlela lengi impatient ngayo angikhoni lanesigicika lelisondvo laka Swati Mobile or lokujubajubeka kwe network,” said another participant.
MTN ESWATINI IS THE MOST SOCIAL RESPONSIBLE COMPANY
When asked who has the best Corporate Social Responsibility activities between MTN Eswatini and Eswatini Mobile, participants stated that MTN Eswatini takes the cup. Worth mentioning is the fact that MTN Eswatini currently sponsors the Eswatini Premier league, has the 21 Days of YellowCare annually, and has partnered with the Junior Achievement and SEDCO in offering entrepreneurship trainings to the general public.
The Eswatini Observer reported that this year, “MTN Eswatini 21 days of Y’ello Care campaign kicked off with the renovation of 4 classrooms at Sitsatsaweni Primary School. The infrastructure was damaged by one of the storms last year.”
PARTICIPANTS DIVIDED ON WHO HAS TRANSPARENT BILLING
When it came to transparent billing: no hidden costs and unexpected charges, participants punched holes on both telecommunications companies. The participants accused both telecommunications companies of having the tendency of having hidden costs that are evident in the mysterious disappearance of their airtime.
“Whenever I load airtime in either of these two companies, E2 or E1 goes missing and I only discover that whenever I try to buy data bundles and clear explanation is given,” said one user of both telecommunications companies.
THERE IS ROOM FOR IMPROVEMENT
Participants when asked to offer recommendations on what both telecommunications companies can do to offer them a 10/10 customer experience, did state that there is still room for improvement.
Eswatini Mobile has been advised to continue improving their network coverage throughout the country. On the other hand, MTN Eswatini has been advised to consider reducing the costs of their data bundles.
“Eswatini Mobile must work on their network coverage as we are suffering whenever we are in the rural areas. MTN on the other hand must reduce the cost of their data bundles that get depleted faster than lighting,” said another participant.
N.B The views shared on this article are not the views of the researcher but the views of the participants who voluntarily participated in this survey.
PR Watchdog 